Reservation
When quoting, customers can ask for reservations and we will verify again for available spaces in land services and Galapagos cruises, before sending you the confirmation.
Payment
100% payment.
Payment method
- Online payment by credit card, no extra charge
Once the payment is made:
- Passengers full name.
- Age.
- Nationality.
- Passengers passport number.
- Food restrictions.
- Allergies.
- Hotel name.
Recommendation:
Remember to update your watch and cell phone to Galapagos time (UTC -6).
Travel and accident insurance
It is the passenger's obligation to have travel insurance that covers their luggage and well-being. We are NOT responsible for losses or damages caused during the trip.
Cancelation Policies
You can cancel your reservation in OFFICE HOURS by sending us:
an email to daytoursgalapagos@gmail.com or to the phone (+593) 986 260 190
- 20% the confirmation deposit is not refundable.
- 50% is not refundable between 29 and 20 days before starting the program.
- 100% is not refundable between 19 days or less.
COVID Cancellation
- The same cancellation policies mentioned above will apply.
Refounds
Refunds will be made within 15 to 45 business days.
* For these reasons 50% will be refunded *
- Shipwreck or sinking of the boat.
- Earthquake or tsunami.
- Tsunami alert.
- Acts of authority exercised by a public official.
- Capitania's provision not to sail due to weather conditions (Tsunami alert or Strong waves considered
dangerous.
- Disposal of PNG for works or for other activities related to them in the islands. If this event occurs
at least 10
days in advance, the agency undertakes to replace the spaces in another boat of the same category.
* Applies 100% refund for the following reasons *
- Breakdown of the boat that in previous days or the same day of the tour, if this event occurs at least
10 days in
advance, the agency undertakes to replace the spaces in another boat of the same category or only 1 more
category, as
long as they are available and the same route is presented.
- In the event of no available spaces on the same route, a change of date or route will be suggested to
the passenger,
if the passenger does not agree or his itinerary does not allow it, a 100% refund will be made
We recommend
Hire travel and cancellation insurance.
*Remark for Galapagos activities:
-Activities are subject to modification due to: availability, weather conditions or major forces that
could affect
passenger safety.
-For any physical demanded activity during the tour, it shall under passengers responsibility.
-The daily boat trips are subject to availability, weather conditions and Galapagos National Park
authorizations.
Possible places to visit: Bartolomé, North Seymour, South Plazas, Isabela, Floreana and Santa Fe.
-The itineraries are subject to change without previous advice, due to weather conditions, Galapagos
National Park
authorizations, operational issues or passenger safety.
-For any physical demanded activity during the tour, it shall under passengers responsibility.
